Accessibility
Policy.

Avion Law is committed to treating all persons with dignity, independence, and equal access. We believe that legal services function properly only when every client can meaningfully communicate with counsel, understand the advice given, and participate in decisions about their own matters. This policy sets out the steps we take to meet that commitment.

Accessible communication

We will communicate with persons with disabilities in ways that take into account their disability. This includes:

• Speaking directly to the individual, rather than through a companion, unless the individual indicates otherwise;
• Providing information in plain language and avoiding unnecessary jargon;
• Taking the time necessary to ensure that advice has been understood;
• Accommodating preferred methods of communication — including email, telephone, video conference, or in-person meetings — where practicable; and
• Working with support persons, interpreters, sign-language interpreters, and other accommodations that a client requires for meaningful participation.

Alternative formats

On request, Avion Law will provide information and materials in an accessible format or with communication support. This includes:

• Correspondence and documents in large print, electronic text files compatible with screen-reading software, or plain-language summaries;
• Website content accessed through alternative means where requested;
• Retainer letters, consultation summaries, and other firm-generated materials in accessible formats at no additional charge.

We will consult with the person making the request about how best to meet their needs. Where a requested format is not feasible, we will work with the person to identify an alternative that meets their accessibility requirements. Alternative formats will be provided in a timely manner and at no additional cost beyond that which would be charged for the underlying service.

Service animals and support persons

Persons accompanied by a service animal or a support person are welcome at Avion Law. Service animals are permitted in all areas open to the public, in accordance with the law of Ontario. A support person may attend meetings and consultations with the individual they assist.

Website accessibility

This website is designed with accessibility in mind. We have followed the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA as a design standard, including:

• Meaningful text alternatives for non-text content;
• Structural markup that works with screen-reading software;
• Sufficient colour contrast between text and background;
• Keyboard navigability throughout the site;
• Clear, consistent navigation and page structure; and
• Resizable text that remains legible and functional.

If you encounter an accessibility barrier on this website — a page or feature that is not working properly with your assistive technology, content that cannot be read, or any other obstacle — please contact us using the details below. We will work with you promptly to provide the content you need in an accessible form and to correct the barrier for future visitors.

Notice of service disruptions

In the event of a planned or unexpected disruption to services relied on by persons with disabilities — for example, a temporary failure of our website or of an alternative-format delivery method — we will post notice of the disruption on this site, including the reason for the disruption, the expected duration, and any alternative services available.

Feedback

We welcome feedback on the accessibility of our services. Feedback may be provided by telephone, email, or in writing using the contact details below. All feedback will receive a response in the same format in which it was provided, or in any other accessible format the person requests. Feedback is used to improve our accessibility practices and is treated with the same confidentiality as any other communication with the firm.

Contact

Governing authority

Changes to this policy

This policy will be reviewed and updated as our practices evolve and as accessibility standards develop. The current version will always be posted at this URL, with the effective date noted at the top. Material changes will be communicated to existing clients by email or as part of a regular communication where practicable.